How to deal with difficult people — and come out on top!
by Cindy Locher, BCH
“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” ~Dale Carnegie
Yet the last few weeks, Emma was beginning to hate to go to work each morning.
She had a coworker who was a ‘know it all’ and always insisted on his way of doing things. He refused to consider others’ opinions or ideas, claiming his answers and solutions as the only “correct” ones. He was loud and abrasive, constantly interrupting Emma and her fellow workers when they were speaking. When he was asked to please not interrupt or to give others a chance to speak, he acted surprised, defensive, and confused that there could be a problem with his behavior around his coworkers.
Emma and a few of her coworkers had met privately with their supervisor about this difficult person. While their supervisor listened and seemed sympathetic, he didn’t give any solutions to help them. Emma felt alone and unsupported. What could she do? Meetings and group team times were becoming a nightmare. She actually felt physically sick.
Do you have a coworker like Emma does who makes the workplace a misery? What can you do when someone is absolutely impossible to be around or to work with?